Naif Falcon

FAQ's

Frequently Asked Questions

What brands of batteries do you offer?

We offer batteries from international brands of battery manufacturing (Long, Eastman, Svolt lithium battery , Deye , Addo ) which are known for their high quality, efficiency, reliability, and long life of batteries.

What brands of solar panels do you offer?

We offer solar panels from well-known international brands (Longi, Jinko), which are distinguished by their high efficiency, long life, and high reliability.

Do you sell retail or wholesale?

We sell wholesale, the minimum order quantity is a container of the brands we offer

How can I inquire about prices or product specifications?

To place an order, contact our sales department for assistance with any inquiries

What shipping options are available?

– EXW: Delivery of goods at our warehouse
– FOB: Loading goods onto the ship
– CFR: Delivery of goods at the customer’s port
– DDP: Delivery of goods at the customer’s warehouses

Do you provide international shipping services for batteries and solar panels?

Yes, we provide international shipping services for our products (solar panels – inverters -batteries) to all parts of the world.

Are you an authorized distributor for the brands you offer

Yes, Naif Falcon is an authorized distributor for leading global brands in batteries, solar panels, and inverters. We guarantee that all our products are genuine, certified, and supported by official warranties.

What certifications do your products have

All our batteries, solar panels, and inverters come with international certifications such as IEC, TUV, UL, and CE, ensuring the highest standards of safety and performance.

Do you provide technical support and after-sales service for your products

Absolutely. As an authorized distributor, we offer full technical support and after-sales service, including installation guidance, troubleshooting, and warranty claims for all the brands we represent.

Can you supply large orders for commercial and industrial projects

Yes, we have the capacity to fulfill bulk orders for commercial, industrial, and government projects, ensuring timely delivery and competitive pricing.

Do you offer logistics support and shipment tracking for customer containers

Yes, our dedicated logistics team provides comprehensive support, including real-time tracking of your containers and shipments. We ensure transparency throughout the delivery process, keeping you informed at every stage until your products safely reach their destination.

What payment options are available for orders

We offer flexible payment terms to suit your needs. Typically, a 20% advance payment is required to confirm your order, with the remaining balance payable upon delivery. We also accept various payment methods to ensure a smooth and secure transaction process.

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